NetSupport 24-7
As a complimentary solution to offsite Business Continuity,
NetSupport also provide a software solution that allows
an organisation to provide distributed Customer Support
and, if needed, remote assistance to customers.
The Operator Software is accessed through a web browser
allowing a company's support and helpdesk staff to utilise
the system from any location, particularly useful in the
event of a disaster.
While a major disaster may be as a result of a fire or flood,
service disruption to your customers could equally occur
as a result of a transport strike, limiting access to your
premises for your key workers. With NetSupport 24-7 in place,
your customer service staff can still communicate transparently
with your customers from any Internet enabled location.
No Software Pre-Installation and No Upfront Licensing.
NetSupport 24-7 includes live chat, push pages,
operator scripts, exit surveys to capture user feedback,
the market leading "On Demand" Remote Control,
instant Inventory reports and much more.
NetSupport 24-7, the latest evolution in Remote
Customer service
To find out more about NetSupport 24-7 please visit our
sister site here
