For any office environment telephony is a key
requirement of daily operations.
Within the NetSupport business continuity
suites, the system has been specified to meet
the requirements of the most demanding customer
requirements.
The system is managed by a Siemens Realtis DX
switch. The infrastructure includes:
Siemens Realitis DX AC switch
800 port DX web professional
Siemens RAD system providing Automatic Call
Distribution (ACD) with up to 255 Queues and
Agent Groups
210 digital extensions
240 inbound ISDN30e lines (excess to allow
for call centre queue management)
16 analogue ports
210 Optipoint digital display phones, with
headset amplifiers.
Oak call management and reporting system.
With an investment in excess of £100,000 for
telephony alone, the Business Continuity suites
can meet the demands of any potential customer's
requirements.
Telecoms
