The service is for business critical installations and covers up to 365 days per year, 24 hours a day. The service includes an Engineer on site with a replacement part or guaranteed loan within 2 or 4 hours. It also includes installation of operating system and restoration of data; our Engineers take complete ownership of the problem including customer data and configuration until the issue is completely resolved.

NetProtect now includes our "Proactive Plus" monitoring package included in the price. more>>

Gold – Hardware Support

The service is for 5 days per week, Monday to Friday during the hours of 9.00 AM and 5.00 PM. The service includes an Engineer on site within 4 hours. It also includes a loan when possible and installation of operating systems.

Silver – Hardware Support

The service is for 5 days per week, Monday to Friday during the hours of 9.00 AM and 5.00 PM. The service includes an Engineer on site the Next Business Day.