Understanding our customers' requirements is one of the most important aspects of our pre-sales activity. Working with customers to establish their requirements from the existing technology they have implemented, the day to day user needs and the future development of the business is the first essential step in delivering the highest quality pre-sales service. This thorough understanding of our customers' objectives, both today and in the future, enable us to make a true correlation between the technology and the various business objectives our customers have.

Once we are sure we have a full understanding of a customer's requirements and the customer has confirmed our assessment of their requirements to be correct, the pre-sales team recommend the solution that will address their needs. The appropriate hardware/software or new technology recommendations are made as appropriate.