Due to the critical nature of the equipment we support we offer monitoring and alerting services plus reporting on numerous critical indicators including availability.

CWL Proactive Plus gives clients online real-time information on the health of their systems and provides reporting to clients and alerting to CWL to enable us to resolve issues that occur prior to them causing business pain.

Resolve Issues Before Business Pain Occurs

CWL Proactive Plus provides support for monitoring CPU, memory and disk utilisation statistics plus much more. Operators can get both real-time and historical statistics for numerous key indicators. At the network level, CWL Proactive Plus produces reports to identify devices with high CPU, memory and disk utilisation. Using customisable thresholds, operators can be notified well in advance and thereby proactively prevent outages before they occur.

Historical Analysis and Reports

While performance management focuses on current effectiveness, capacity planning ensures that equipment will work efficiently in future. The available historical graphs and reports will help to understand utilisation and load patterns on equipment and forecast resource requirements well in advance.