For any office environment telephony is a key requirement of daily operations.
Within the NetSupport Powerweb business continuity suites, the system has been specified to meet the requirements of the most demanding customer requirements.
The system is managed by a Siemens Realtis DX switch. The infrastructure includes :-
Siemens Realitis DX AC switch
800 port DX web professional
Siemens RAD system providing Automatic Call Distribution (ACD) with up to 255 Queues and Agent Groups
210 Digital extensions
240 inbound ISDN30e lines ( excess to allow for call centre queue management)
16 Analogue ports
210 Optipoint digital display phones, with headset amplifiers.
Oak Call management and reporting system.
With an investment in excess of £100,000 for telephony alone, the Business Continuity suites can meet the demands of any potential customers requirements.
