Indesit company have been a Business Continuity partner with NetSupport Powerweb since 2004. Indesit have invested in a Continuity plan to provide an alternative base for the UK call centre in the event of electrical failure, fire, Telephone switch failure, industrial action, damaged service cables, IT comms failure or a local BT exchange failure.

The test day was conducted on th 17th August 2005 with the objective of successfully transporting Peterborough Call Centre agents to the off-site continuity centre and for all agents to succesfully access the Indesit call allocation systems, route live calls to the continuity centre and complete a full customer cycle.